► Orders tentatively takes 5 business days for a domestic shipment & 7 to 9 business days for an international shipment to be delivered from the date of dispatch
► Orders will be scheduled to be processed within 2 days from the date of order
► All the products are double packed with waterproof and corrugated box in order to ensure the safe delivery of your products

SHIPMENT / DISCLAIMER:
► The customer is responsible for any extra taxes or customs fees imposed by the importing country, and they must reimburse the carrier for any such fees paid on their behalf.
► You'll only be notified of the Remote Area Surcharge (RAS) before shipping for international orders, not when placing the order. If applicable, you'll need to pay the surcharge then
► Pothys is not responsible for delay caused by the customs office and the customer not being available during the time of delivery
► Minor color variations in product images may occur due to digital photography or settings on your device.

RETURN:
► We regret to inform you that return pickups are currently unavailable from our end, the customer will need to bear the return shipping costs for any items to returned

OUR RETURN POLICY

► The return of your purchased orders will be acknowledged on its unfolded state with all the supporting documents like tags, bills, etc...
► Extra charges will not be levied on our fault in the replacement of the product.
► Regarding international orders, we do not currently accept any returns or exchange of our products.
► We require a letter of Reason to be emailed to us before you return the product at enquiry@pothys.com
► The return address is mentioned below,

Return Address:
Pothys,
No 56/62, Brindavan Street,
Near Durai Samy Subway,
Opposite to SS Briyani,
West Mambalam, Chennai-600033.
Mobile: 091 8939593990
Customer Care Number: 091 8939593996
Email: enquiry@pothys.com
Office hours: 10 am -7 pm IST

TERMS AND CONDITIONS

► Without receiving an email from the customer, no product return would be initiated.
► Strictly after 7 days of shipment, no returns can be undertaken.
► With regards to international orders, presently we do not have a policy on accepting returns or exchange of products.
► The products that need to be exchanged should be in original condition with the Invoice and tags intact as in purchasing. Without original Invoice and tags returns will not be validated.
► In case of complaints regarding any damage or stain or other reasons must be reported within 24 hours of purchasing the products. We would require an image of the same for us to examine.
► Exchange will entertained only for damages .
► Strictly no refunds allowed for non damaged products.
► All the Prices the products displayed,advertised & sold on this website are their maximum retail prices which is also inclusive of all taxes.
► Manufactured and Marketed by
Pothys Private Limited
No : 15 , Nageshwara Rao Road,
T.Nagar,
Chennai 600017.
Customer Care : 8939593990/96
Email : enquiry@pothys.com